Privacy Policy

Last Updated: 4 April 2025

1. Introduction

This Privacy Policy, together with our Terms and Conditions, outlines how Js Adli Sdn. Bhd., operating under the business name Japan Tour Team (“we”, “us”, or “our”), collects, uses, stores, and discloses your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website, services, or contacting us, you consent to the practices described in this Policy.

2. Scope of Application

This Policy applies to all personal data collected through:

  • Our website https://japantourteam.com
  • Our mobile applications, forms, and booking tools
  • Communications (email, messaging apps, customer support)
  • Social media platforms
  • Services operated or facilitated by us

3. What Is Personal Data?

Under the PDPA, “Personal Data” includes any data that can identify you, either directly or indirectly. This includes, but is not limited to:

  • Full name, identification/passport number, address, contact information
  • Booking details (e.g. accommodation, preferences, group info)
  • Payment data (credit/debit card details)
  • Travel information
  • Sensitive data (e.g. dietary or religious requirements, if applicable)

4. Lawful Basis for Processing

We process your Personal Data under one or more of the following legal bases:

  • Your explicit consent
  • The performance of a contract with you
  • Compliance with a legal obligation
  • Our legitimate interest in providing and improving services

5. Information We Collect

We may collect your personal data when you:

  • Submit a booking or inquiry
  • Register for updates, newsletters, or promotions
  • Communicate with us via email, phone, or social media
  • Connect via third-party platforms (e.g. Facebook)

We also collect technical data through cookies and analytics tools.

6. Use of Your Personal Data

Your data may be used for the following purposes:

  • Processing and managing your booking or inquiry
  • Delivering travel services (e.g. accommodation, itinerary planning)
  • Assisting with optional flight or transport bookings
  • Sending confirmations, alerts, or updates
  • Improving website functionality and user experience
  • Responding to feedback or customer support queries
  • Sending marketing materials (only with your consent)
  • Complying with legal or regulatory obligations

7. Marketing Communications

You will only receive marketing communications from us if you have explicitly opted in. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly

8. Disclosure of Personal Data

We will not sell your Personal Data. However, we may share it with:

  • Third-party travel service providers (e.g. hotels, activity vendors, airlines) as required to fulfil your booking
  • Trusted technology and payment partners to process data on our behalf
  • Our internal team or approved agents handling your booking
  • Regulatory authorities, where legally required
  • Third-party analytics tools (in anonymous, aggregated format)

Any data shared is limited to what is necessary and secured by appropriate agreements.

9. Cross-Border Data Transfers

We may transfer your Personal Data outside Malaysia (e.g., to service providers in Japan) to fulfil your travel arrangements. In such cases, we will take all reasonable steps to ensure that your data is handled securely and in accordance with this Policy.

10. Data Retention

We will retain your Personal Data only as long as necessary to:

  • Provide our services and complete bookings
  • Comply with accounting, legal, or regulatory requirements
  • Resolve disputes or enforce agreements

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Data. This includes:

  • Secure servers and encryption
  • Role-based access control
  • Internal data protection protocols

However, we cannot guarantee full security for data transmitted online.

12. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors without verified guardian consent.

13. Cookies & Tracking

We use cookies and analytics tools to:

  • Monitor user behavior on our website
  • Improve functionality and personalize your experience

You may modify your browser settings to disable cookies, but this may affect your user experience.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Please read their respective privacy policies before sharing your information.

15. Your Rights Under PDPA

You have the right to:

  • Access your Personal Data held by us
  • Request correction of inaccurate or outdated information
  • Withdraw consent for processing or marketing
  • Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

16. Contacting Us

If you have any questions about this Privacy Policy or how we manage your data, please contact us at:

Email: [email protected]
Contact Form: https://japantourteam.com/contact-us

17. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. All changes will be posted on this page with a new effective date. We recommend checking this page periodically.

18. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.